General Frequently Asked Questions

What if I cannot find information that I am looking for?

You can contact us at and we will be glad to help find information. You can write to us at info@wonin.in

What if a video does not play?

The most common problem is a firewall blocking video streams. Check if your company blocks streams. If not, write to us at info@wonin.in and let us know the specific video you are having problems playing.

Do you have data sheets that I can download?

Yes, we have datasheets available, click on to access it.

Which countries do you have local presence at?

We have local presence in India, Dubai, US / America, Taiwan.

Who is your channel partner in our country?

You can find channel partner list here Please contact us for further information.

How do I reach technical support?

Please send an email to info@wonin.in

How do I get updates on new Wonin AI releases?

Follow us on Twitter, LinkedIn, Youtube or Visit our website www.wonin.in

What cameras you support?

We support all cameras that support ONVIF and other selected cameras. Through VMS like Milestone, Genetec we support all the cameras supported by them.

Is the license camera dependent?

No, license is provided for number of channels. Cameras can be replaced and it works as long as number of cameras is same.

Does the solution work with HD cameras?

Yes, it works.

Is your solution iLIDS certified?

No, however we have tested iLIDS dataset and passed the criteria. Due to logistic issues the certification was not applied. Our algorithm uses advanced algorithms and some of the installations where accuracy matters is proof of that.

Do you support ONVIF?

Yes, we do support ONVIF for getting URL, streaming analytics video and adding as ONVIF camera & PTZ operations.

Do you provide trial version?

Yes, we do provide trail licenses for Resellers, Distributors and SI’s based on the requirement.

Do you provide certification?

Yes, once you have completed your training with us we certify as a Wonin’s certified partner.

Which VMS are you integrated with?

We are integrated with 10+ major VMS: Milestone, Genetec, IndigoVision, Honeywell, Cisco, etc.

Are you integrated with all Milestone versions?

Yes, the solution is integrated with Express, Professional, Expert, Enterprise and Corporate versions.

Which versions are you integrated with?

We have done successful integrations with Security Center 5.1 and above, Security Center and also Omnicast 4.8 and above.

Which Windows version?

Window 7, 8 and 10.

Where can I find manuals?

You need to install the software before accessing the manuals; You need to fill out a request form at request-form to get access to software.

Does your solution work on edge?

Yes, we have developed edge analytics; it works on Axis and ISD cameras. We periodically update integrations. Please check with us for supported cameras.

Which cameras you support on edge?

We support Axis and ISD cameras.

How to get license key?

• Once the software is installed and camera is added in software, GUID file needs to be exported from software and sent to info@wonin.in for license.
• The trial license can be obtained over web by registering. The GUID file can be uploaded and trial licenses can be obtained.

What is the server configuration?

As a thumb rule we can run 4-5 channels per core.

Does it run on Linux?

Wonin AI software has 2 components.

• Wonin AI Management Client which is configuration application. This is Windows application.
• Wonin AI Analytics engine. This can run on Linux or Windows. 1 Windows machine is essential. The analytics can be run on Windows or Linux.

What is the accuracy numbers?

Wonin AI provides high detection rate and low false alarms. Please contact us , we will provide operational statement with detection rates.

Does the solution work in night?

It does work with Infrared supported cameras or there should be sufficient light. For normal cameras illumination of above 1 Lux is required.

What happens if I change PC or Server, do I get a new license?

Contact our support team and once the issue has been reviewed, we will decide if a new license needs to be issued or if you can work with the same license.

Is your Smoke Detection certified?

There is no certification available it’s a software based smoke detection. It’s an early warning system.

Is virtualization supported?

Yes.

What is the storage required to store alarms?

Each alarm image takes around 150 KB and each alarm video takes around 750KB, if VCA is running at 320×240. The storing of alarm image and alarm video is optional for VMS integrations. Normally 1 TB HDD is sufficient for server machines.

How do I become an Wonin AI Partner?

Click here to become an Wonin AI partner.

How to order and make payment?

Request our concerned sales rep for PI, we will send the bank transaction details in the PI.

What is your discount on pricing?

As a distributor you can avail discount on the list price. Please get in touch with us for the discount structure.

How do I check when is my next Partnership renewal is?

Contact us with your name, your plan and renewal date is listed.

How is your solution compared to competition?

Wonin AI has beaten competition in important projects where performance is important. Wonin AI provides 50+ basic and advanced features and has presence in 30+ countries with 100+ channel Partners.